Privacy Policy

1. Introduction

Biovera-Research Ltd ("Biovera") and its Australian agent, Global Supply Partners Pty Ltd ("GSP"), are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) (Australia), the Privacy Act 2020 (New Zealand), and applicable privacy principles in both jurisdictions.

2. Information We Collect

We collect only the information necessary to process orders and manage customer relationships, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment confirmation details (no card data stored)

Information may also be collected automatically via cookies and analytics tools such as Google Analytics and Meta Pixel.

3. Purpose of Collection

We collect and use personal information for the following purposes:

• To process and fulfil orders
• To communicate with customers regarding orders, deliveries, or support
• To manage compliance and recordkeeping obligations
• To analyse website performance and user experience
• To comply with legal and regulatory requirements

4. Use of Cookies and Analytics

Our websites use cookies and analytics tools to improve functionality and performance. Cookies may collect anonymous usage statistics and help us optimise our website experience.

By continuing to use our websites, you consent to the use of cookies in accordance with this policy. You can disable cookies through your browser settings; however, some website functions may be affected.

5. Data Disclosure

We may disclose your personal information:

• To service providers (e.g., shipping and payment partners) strictly for operational purposes
• To comply with legal obligations in Australia or New Zealand
• Between Biovera-Research Ltd and GSP for administration and order fulfilment

6. Cross-Border Data Transfers

Personal information may be processed or stored in Australia, New Zealand, or in cloud environments hosted overseas. We take reasonable steps to ensure all service providers comply with privacy standards consistent with Australian and New Zealand law.

7. Data Retention and Security

We retain personal data only as long as necessary for the purposes described above. Data is stored securely and protected against unauthorised access, alteration, or disclosure.

8. Access and Correction

You may request access to or correction of your personal information by contacting us at info@biovera.com.au. We will respond in accordance with applicable privacy laws.

9. Data Breach Notification

If a data breach occurs that is likely to result in serious harm, Biovera and GSP will comply with notification obligations under both the Australian Notifiable Data Breaches Scheme and the New Zealand Privacy Act.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be available on our websites.

11. Contact Information

For privacy-related enquiries, please contact:

Effective from: 13 October 2025